4 Reasons Why Health Insurance Is Important
Having health insurance can give you reassurance when the worst happens. Here are four important reasons why we think you should consider getting health insurance.
We’re here to help resolve any concerns
We value your feedback
At UK Health Insurance, we aim to deliver excellent service to every customer. We take all concerns seriously and are committed to resolving any issues fairly and promptly. If something hasn’t met your expectations, we want to hear from you so we can put things right.
How to tell us about your concerns
If you’re unhappy about any aspect of our service or the products we’ve provided, please get in touch as soon as possible. The sooner we know, the sooner we can help resolve things. You can contact us in any of the following ways:
Telephone
01202 756 352
By Post
UK Health Insurance, Bourne Gate, 25 Bourne Valley, Poole, Dorset, BH12 1DY
When you contact us, please provide as much detail as possible about your concern so we can understand the issue fully. Our team will take your feedback seriously and begin investigating straight away.
Our response timeline
What to expect
We understand that you want your concerns addressed quickly. Here’s how our process works:
Initial acknowledgment
Within three working days of receiving your complaint, we will send you a written acknowledgment. This will confirm that we’ve received your complaint and will identify who is handling your case.
Investigation and resolution
We will investigate your complaint thoroughly and aim to provide you with a full response as quickly as possible. More complex issues may take longer to resolve.
Final response
If our investigation requires more time, we will keep you updated on progress. You will receive our complete final response within eight weeks from the date we received your original complaint.
What happens if we can’t resolve it
If we are unable to resolve your complaint to your satisfaction, or if you’re unhappy with our response, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent body that can investigate complaints about financial services and insurance providers.
Referring to the Financial Ombudsman Service doesn’t affect your legal rights, and the service is free to use. However, you must refer your complaint within a certain timeframe, so please don’t delay if you wish to take this route.
Contacting the Financial Ombudsman Service
Telephone
0800 0234567
By Post
Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Website
The Financial Ombudsman Service can provide you with full details about their complaints process, timeframes, and your rights. Their website contains comprehensive information about how they can help.
Other dispute resolution
If your complaint falls under the jurisdiction of a different dispute resolution scheme, we will advise you of this when we acknowledge your complaint. We will provide you with details of how to proceed under the appropriate scheme.
Complaints about this policy
If you have concerns about our Vulnerable Client Policy or believe we are not meeting the standards we’ve outlined, please contact us using the details above. We take feedback about our policies very seriously as it helps us improve our service to all our customers.
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