The purpose of this page is to help you understand the scope of insurance services provided by UK Health Insurance and our regulatory status. We are required to give you this information to help you decide if our services are right for you.

Who are we and who regulates us?

UK Health Insurance is a trading name of Healthnet Services Limited which is authorised and regulated by the Financial Conduct Authority as an intermediary and is permitted to sell and administer insurance products. We are registered as: Healthnet Services Limited, 4th Floor, County Gates House, Poole Road, Poole Dorset BH12 1AZ. Our registration number is 312313.

You can check the register on the Financial Conduct Authority’s website at www.fca.org.uk/firms/financial-services-register or by contacting the Financial Conduct Authority on 0800 111 6768.

Healthnet Services Limited is independently owned and no insurance company has a financial stake or shareholding in us.

The products we offer

We offer private medical insurance and various life insurance products from a wide range of insurance companies in the United Kingdom.

Which service will we provide you with?

We work in the interest of our customers. We will ask you some questions so we can understand what your requirements are and what you will need from your insurance cover. Then, we will give you advice and make a personal recommendation based on a fair analysis of the market after we have assessed your needs.

What will you have to pay us for this service?

We arrange the policy with the insurance company on your behalf. You do not pay us a fee for doing this. We receive commission from the insurance company which is a percentage of the total annual premium.

What to do if you have a complaint

We hope you will be happy with the service you receive from us. However, if for any reason you are unhappy with us, please do tell us:

  • in writing at UK Health Insurance, 4th Floor, County Gates House, Poole Road, Poole Dorset BH12 1AZ.
  • by phone – 0800 999 8 999

If we are unable to resolve your complaint, you may be entitled to refer it to the Financial Ombudsman Service (FOS). Further information about the FOS is available on its website at www.financial-ombudsman.org.uk or you can phone the FOS on 0800 023 4 567. A copy of our complaints procedure is available on request.

Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS for insurance advising and arranging. You may be entitled to compensation from the scheme if we cannot meet our obligations, depending on the type of business and the circumstances of your claim.

Further information about the compensation scheme arrangements is available on the FSCS website at www.fscs.org.uk. Alternatively, you can phone the FSCS on 0800 678 1100 or 020 7741 4100.